SpartanX includes a built-in help system accessible from any screen in the platform. Powered by a context-aware AI bot and backed by live engineers, it ensures you always have the support you need — whether you're onboarding or troubleshooting a complex use case.
Accessing the Help Panel
On any screen in the SpartanX platform, click the SpartanX logo in the top-right corner to open the help panel. The panel opens to the Home tab, which gives you three options:
Set tasks and review previous support interactions
Browse through your message history
Navigate directly to help.spartanx.ai
The SpartanX help site contains a comprehensive library of articles covering onboarding, launching engagements, vulnerability management, third-party integrations, and more. Each article is paired with a walkthrough video for step-by-step guidance.
Using the Leo AI Support Bot
The most powerful feature of the help panel is the ability to ask questions directly. Type any question — such as "How do I launch my first engagement?" — and the AI bot responds instantly based on its curated, platform-specific knowledge base.
The bot is designed to handle a wide range of questions efficiently. For common workflows, onboarding steps, or feature explanations, it typically provides a complete answer without any additional support needed.
Escalating to a Live Engineer
When the AI bot isn't sufficient — for example, if your use case is highly specific or the conversation isn't resolving your issue — you can request to connect with an engineer directly from the chat.
Requesting an engineer hands off the conversation to a SpartanX support engineer, who can:
Continue the conversation in real-time chat
Schedule a Zoom call to walk through the solution with you
Address complex, custom configurations that fall outside standard documentation
This escalation path is seamless and available at any time while using the platform.
Recommended Support Flow
The recommended approach for getting help in SpartanX is straightforward:
Start with the Leo AI bot — it handles the majority of questions quickly and accurately.
If the bot can't resolve your issue, request a live engineer.
For complex issues, a Zoom session can be arranged for hands-on assistance.
The help panel is always available, regardless of what screen you're on in SpartanX.
What's Next
Now that you know how to get support, the next section covers the SpartanX Custom Agent — a powerful interface for querying and interacting with your vulnerability data using natural language.